sM
stella M

1 reviews | Active since Mar 2009

11 May 2018, 16:55

FALSE ADVERTISING/DISPUTE

What must I do the get feedback from you Bheki Nkomo and Shirelinia I requested statements as well and Shirelinia promised to email them to me. Why was I not charged R599 +55+80 ? please listen to all the call I made when I responded to the SMS STOP FALSE adverting and charge me accordingly

I need someone to get back to me ASAP regarding my monthly debit order. On 05/02/2018 I responded to an offer for DSTV Premium for R599 a month.I paid R57.00 on 05/02/2018 I received an SMS on 06/02/2018 to pay R24.27 which I did On the 21/02/2018 I was debited with R857.07????????????? I logged a query with Smanga on 21/02/2018 he referred the matter to his supervisor and on 22/02/2018 at 10:55am I spoke to Sandile who told me the query have already been escalated. I received a statement that I did not understand On the 06/03/2018 I responded to another offer for R759.00 DSTV premium for 24 months, my service was suspended the same day by Simone. Later that day when I called I spoke to Grant Mahlatse who told me my account was in credit and reactivated my account Why was I debited with R846.00 yesterday if my account was in credit Can someone fix this mess and reimburse me

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Replies (2)
sM
stella M's update22 May 2018, 10:40
Reviewer Update
I AM NOT GOING TO STOP WITH THIS COMPLAINT UNTIL SOMEONE ATTEND TO MY QUERY IS IT THAT DIFFICULT TO LOOK AT THIS QUERY AND CHARGE ME ACCORDINGLY.WILL IT TAKE THE WHOLE YEAR TO REFUND ME FOR FEB AND MARCH 2018?????? OR YOU ARE STILL WAITING FOR SOMEONE VERY INTELIGENT TO COME AND HELP YOU,THIS IS VERY ANNOYING
sM
stella M's update22 May 2018, 10:41
Reviewer Update
I AM NOT GOING TO STOP WITH THIS COMPLAINT UNTIL SOMEONE ATTEND TO MY QUERY IS IT THAT DIFFICULT TO LOOK AT THIS QUERY AND CHARGE ME ACCORDINGLY.WILL IT TAKE THE WHOLE YEAR TO REFUND ME FOR FEB AND MARCH 2018?????? OR YOU ARE STILL WAITING FOR SOMEONE VERY INTELIGENT TO COME AND HELP YOU,THIS IS VERY ANNOYING