NS
Nokuzola S

1 reviews | Active since Sept 2014

21 Dec 2016, 19:47

False advertising through Game stores

<p>I purchased a decoder at Game in Clearwater mall on the 11th December. To my knowledge as advertised the decoder included free installation with a satellite dish. I have made numerous attempts to call a representative of multi choice that would install the decoder but have received nothing to date. I eventually got ahold of a company named DIKarabo RMS installations and received no service to date. It is very disappointing and disgusting to lure customers to buy your product if you do not keep to your end of the stick which is providing a service . I am a very disgruntled customer.</p>

0
Replies (6)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Dec 2016, 09:40
Official

Dear Nokuzola

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Dec 2016, 09:40
Official

Dear Nokuzola

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Dec 2016, 11:03
Official

Good day Nokuzola

Thank you for taking for our call today.

As discussed, we're liaising with our technical team to assist and allocate a nearest installer for you.

We will follow up with you once the matter is sorted. We can’t wait to have you as part of our DStv family.

Best regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Dec 2016, 12:24
Official

Good day Nokuzola

Reference is made to our telephonic discussion.

We will follow up with you on Monday in this regard.

Thank you for your time and patience.

Best regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Dec 2016, 15:13
Official

Good day Nokuzola

Reference is made to our telephonic discussion.

It is good to hear that your decoder is now installed and you're enjoying the service.

Thank you once more for giving us the opportunity to exceed your expectations.

Please feel free to contact us should you require any further assistance.

Best regards

Dinah

Best regards,

NS
Nokuzola S's update28 Dec 2016, 07:55
Reviewer Update

Good day Dinah,

I appreciate all your assistance after all the trouble we had in the past week regarding installation of our Decoder.

Kind regards,

Nokuzola