1 reviews | Active since Oct 2009
FALSE ADVERTISING OR JUST PLAIN BAD BILLING???
Well, seem like DSTV are experts in false advertising. Last year we sent the sms to take the explora offer of R99. April this year it was only delivered. End of May you debited our account with R2473. Your reason: R719 for our premium subscription. I AGREE AND ACCEPT. R20 for device insurance. I AGAIN AGREE AND ACCEPT. R99 for explora offer. AGAIN I AGREE AND ACCEPT. R750 for explora subscription for a device that was not even installed or activated. I TOTALLY DISAGREE WITH. but there is more! We were billed for 2 months explora subscription the same month. AGAIN FOR A DEVICE THAT HAS NOT BEEN INSTALLED OR ACTIVATED! we queried the account but DSTV/MULTICHOICE didnt even have the decency to respond. I sent another enquiry. Again no response! So we reversed the debit order and you disconnect our services. Now we get an account of R3332!!!! If this is DSTV/MULTICHOICE's ethical business practice I would much rather give back the explora than pay for something I do not use! Once again you will not respond so please have the decency and let me know where I can drop off your explora! I refuse to pay for sonething I have not yet installed and I am not using! We are moving soon...
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert