GL
GERRARD L
1 reviews | Active since Mar 2009
07 Jan 2024, 18:48
False advertising no showmax on dstv streaming
Been a subscriber for more than 15 years. Changed from dstv decoder to dstv stream. According to website streaming includes showmax at no extra charge so today when I am trying to watch showmax tells me I need to subscribe. Called the call centre and was advised that they relaunching this product from today till the 28th of January. So why wasn't this mentioned on the website. The reason I changed was streaming is the way forward and without loosing showmax. This is false advertising as the product is not available yet it is advertise. I have advise the customer service lady to disconnect me and refund my balance. Your can charge me for the 3 days.
Helpful (0)
Replies (2)0
Replies (2)DStv (MultiChoice)'s replyOfficial
07 Jan 2024, 19:04Hi Gerrard,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Jan 2024, 19:04
Official
Hi Gerrard,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
GL
GERRARD L's updateReviewer Update
12 Jan 2024, 09:15Danisile has sorted the issue . Excellent customer service received from her. Well done you have restored my faith in DSTV.
GL
GERRARD L's update12 Jan 2024, 09:15
Reviewer Update
Danisile has sorted the issue . Excellent customer service received from her. Well done you have restored my faith in DSTV.
