1 reviews | Active since Jul 2018
FALSE ADVERTISING / MISLEADING WEBSITE
Used the DSTV compare page to compare the Easyview and Access packages and saw that Kyknet nou is showing as available under the Access package, I then upgraded to Access from Easyview and to my surprise Kyknet Nou is not available!!!
I then immediately asked someone on the Facebook page to assist and they just ignored my request and said that they cannot see what I'm seeing on the website, total bull****!
I have sufficient proof on my side and will take this further, this is FALSE ADVERTISING and you're misleading people..!!! And don't try and fix the website now, I have made a copy and took screenshots as proof.
I demand that my package be downgraded back to EasyView and a refund issued to me for the over R200 that I had to pay in after upgrading online.
Regards, Werner
Dear Werner Cruywagen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Werner Cruywagen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Werner Cruywagen,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kyknet Nou is not available on the DStv Access package. We will escalate to our IT department to rectify this error.
The account was downgraded back to the DStv Easy View package. The subscription for the DStv Access package credited back to the DStv account. We will capture a refund journal for the credit on the account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Werner Cruywagen,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kyknet Nou is not available on the DStv Access package. We will escalate to our IT department to rectify this error.
The account was downgraded back to the DStv Easy View package. The subscription for the DStv Access package credited back to the DStv account. We will capture a refund journal for the credit on the account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,