FALSE ADVERTISING FOOLING CUSTOMERS

I downloaded the APP, thinking it would make life easier. Once register the App has all information regarding your account, package, decoders ect. I was on a Access package at the time. On the APP there was an adverti*****t stating that you can Upgrade to the Family package and get Compact for one month. Offer valid until end September. It had a tab upgrade here. Which I did. The account was upgraded. However, I never received the benefit of Compact viewing. I contacted the call center. Firstly the person assisting me (who was friendly) was not aware of the special offer and had to refer to her supervisor. When she got the information regarding the special offer, I was told that there were terms and conditions. I have to make note here..... not once during the process of seeing the add on the app, or during the upgrade process was I made aware of any terms and conditions. Suddenly you have to have your account paid via debit order (which I do), and you must be a Capitec bank holder. Surely if DSTV already has ALL my information, it should identify that I do not bank with Capitec. So why make the offer to me in the first place. This is totally false advertising and a very sneaky way of getting customers to upgrade and for them to make more money. I am totally unhappy with DSTV. Your list of channels for packages also don't match up to what we received. You are trying to FOOL your customer existing and new. One thing is for sure - you are loosing customers by the day. This is just another sure way of making sure you loose more.