False Advertising, Erroneous Billing, Problem Resolution Turnaround Time Pathetic

I am not one to rush to publicly grieve against a service provider without first trying to engage and solve the problem but recent events and my attempts to get a resolution amounted to naught and i was left with no choice but to report his here.I am a DSTV premium subscriber and have been one for years on years. After being goaded for a month on two and receiving phone calls and seeing numerous adverts on show-max - all proclaiming how "free" it is for premium subscribers i decided finally to take up the free service linking it to my dstv subscription. Imagine my shock when i wanted to pay my account and saw that i owed a balance of R1184 instead on my normal R786. I then called the call centre who then investigated and told me that i was billed for show-max and incredible FOUR TIMES in one month. I told them im only making payment once my balance is corrected. the call center agent promised correction in 24 hours. This was the first of the month. On the 7th of the month the balance was unchanged and i sent an email - case number ********** which i clearly stated that i asked for a review and correction it has not been done and i wont pay a cent more than what im supposed to and asked for action. still nothing happened. Today the 12th the balance as it stands now is R1236 and my service has been deactivated. What type of customer service is this? i have never skipped a single payment and i have been compliant since the time the decoder was registered nearly 6 years ago. Are you indulging in false advertising when you yelp show-max free subscriptions day in and day out? I am going to escalate this and im sure the advertising complaints commission will be interested in this tale. This inconvenience of disruption of services would have been averted if people had done their job right. This is pathetic and terrible service. I will escalate this through. Do not mislead people. I would have understood a single charge for show-max in error not four times in one month and then disruption of my viewing? this is outrageous