False advertising and promises

On 5 February I took out a new Price Lock contract after the saleslady promised me that I can cancel the existing one which is close to expiring and then carry on with the new 24 month contract

I confirmed 3 times that they wil be able to cancel my existing conract upon receiving the new decoder and the lady confirmed!!

Now nobody wants to cancel this contract saying it is not possible. My calls where esculated 3 or 4 times without any callback from DSTV.

I am stuck with an account for 2 months of double what I normally pay. Why would I want to pay for 2 accounts when I could have waited a month or 2 to renew. Worst of all, I cannot afford it.

I am very unhappy with the false promises made and I have to pay for her mistake.

I have been a DSTV customer for almost 14 years and always been satisfied with the service I received.... Until now.

Very dissapointing.