NT
Nicolette T
1 reviews | Active since Jan 2022
03 Jan 2022, 17:20
False advertising and pathetic customer service.
Dstv advertise their Premium Streaming package that includes Showmax, but they are unable to link the 2. 2 months of trying to get help has resulted in nothing. Service agents hang up after 30 min on hold. Live chat agents disconnect. Emails sent, Twitter DMs etc, and absolutely no help. Many promises, several "escalations", but no actual assistance. To top it off, they then bill me an incorrect amount. Repeat above process - dropped calls, *********** service agents. There is clearly NO training done at this company.
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Nicolette T's updateReviewer Update
04 Jan 2022, 17:17I am now even more convinced that this was false, or the very least, misleading advertising. On your website it clearly states R699 for premium and Showmax at no extra cost. This "special" is therefore not a real special, as R699 plus Showmax R99 is virtually the same price as regular premium. It is absolutely NOT communicated anywhere that the one excludes the other. Quite the opposite.
NT
Nicolette T's update04 Jan 2022, 17:17
Reviewer Update
I am now even more convinced that this was false, or the very least, misleading advertising. On your website it clearly states R699 for premium and Showmax at no extra cost. This "special" is therefore not a real special, as R699 plus Showmax R99 is virtually the same price as regular premium. It is absolutely NOT communicated anywhere that the one excludes the other. Quite the opposite.