False advertising and no communication

In July i activated my account and requested to pay via debit order as advertised by multichoice.They didnt debit no one explained anything about prorata or how much i must pay.Got disconnected and was asked to pay and also pay recon fees.Second month again not debited and only to find when i call that debit order is cancelled.Why advertise and you dont stick to your company ethics\Avoid ques and recon fees"They says my problem is sorted only to find that they reconnect for 3days and they disconnect.Who is gonna reimburse me for downtime and their failure to communicate.Agent Musa Pshoaele 7161-I12 asked me if i want to watch for free when I asked Is it my fault that you havent done what i have request and i only get info only when i call in.They disonnected again who is gonna pay that recon fee.Their call centre agents are rude n not cust friendly.I so wish to cancel.Not a day of satisfaction from day 1.I l pay prorata bt recon fees NOOO"""