False advertising and *********** staff

In respect of ENQUIRY REFERENCE NUMBER : ***7

I received an email from DSTV indicating that if I take up the offer before 31 March I would pay R350 FOR THREE MONTHS! This is the email I acted upon and took up the offer before 31 March. First month all was well. On 25 April I wanted to pay but the amount due was R514. I queried this with DSTV via telephone and email but I have been told that because I missed my payment date on 28th I have forfeited my offer. But on 25th the incorrect amount was already reflecting and I called DSTV and spoke to Sandile but he was unable to assist and said he would escalate to his supervisor and have her call me back. Make it make sense please?

Now Nosipho and Zandile are telling me that there is nothing that DSTV can do as these offers have t’s & c’s. BUT DSTV DID NOT HONOR THE OFFER!!!!!

This was no error of mine. DSTV should fix this or this is definitely false advertising then.

You are telling me I forfeited my offer because my payment date was 28 April but I logged a call on 25 April to query the amount due which was R514 and not R350 and you only got back to me on 30 April.

I checked your ratings on HP and see that this has actually happened to a few people. Perhaps DSTV will escalate this to senior management as I’ve asked three times once I take this to social media and the media houses.