1 reviews | Active since Mar 2009
False Advertising
I switch on my DSTV Premium on 12 Feb 2016, the agent told me that I can get an Explora for R99 per month I only have to send an SMS to 323412. I did it the same day. No response from that SMS till date. I phone on 22 Feb again to enquiry, the agent promise me that it will be escalated.<br> <br> On 22 Feb 2016 I saw a advert on DSTV that I can exchange my current DVR decoder at any DSTV agency for an Explora with an additional payment of R999, the only prerequisite was that the decoder must be in service currently.<br> I went to the Lynnwood DSTV branch, they refuse to help me, the agent called his Indian manager which confirm that they do not have such a deal and that I need to take this up with Multi-choice in Randburg. <br> <br> I only want a Explora as advertised, can someone help me????
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,