False advertising

DSTV is a **** , I got a text to pay my compac package t and then they will open the premium package, to date no one knows what is going on I have called the customer service no assistance, she kept on asking me about an error, am telling her there is no error on my screen, on their side is open but on my side those channels are not even appearing on my screen, Dstv please stop advertising things you can not offer Period, stop misleading us