False advertising

I received a sms in Jan from DSTV about a promotion. Should I pay my subscription in full for the next 3months, then they 4th month would be free. I did this and nothing from their side was honored. Infact now I'm trying to get penalty fees reversed due to service suspensions and i was advised that I NEED TO CALL IN EVERY TIME TO CHECK ON THE PROGRESS AND IF MY SERVICE IS SUSPENDED THAT I NEED TO FOLLOW UP ON THAT. IF this continues into the month of August, you can be sure I will cancel my subscription and will tell everyone about my experience, as well as lodge an official complaint with ICASA.