False Advertising

I received an SMS the begining of July about upgrading to Explora,I responded and was promply contacted by an agent . The agent advised that they (DSTV) will make all the arrangements regarding the delivery of the decoder as well the installation. The decoder was delivered a few days later , after about a week of not hearing from the installer I called the Contact Centre and was told Ishould go to the nearest branch ,alternatively I should call another Contact Centre to arrange for installation. Now this to me is false advertising. I am now stuck with a decoder,I have to run around looking for an installer and what are the cost implications for this whole excercise. This is notvwas I was told when I agreed to upgrade. Can somebody CONTACT ME and let me know when the installer will be here otherwise please arrange for this decoder to be returned. My details: NM Rakgoale ***