PM
Palesa M
1 reviews | Active since Dec 2012
06 Mar 2018, 06:37
False advertising
There was a promotion to upgrade to premium view for R599 and I did the upgrade but now I was charged R944 instead of R599. I phoned to query and was told it would be changed but they've debit the R944 in my account.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Mar 2018, 08:22Dear Palesa
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Mar 2018, 08:22
Official
Dear Palesa
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Mar 2018, 17:45Good day Palesa
Thank you for sending us your query.
I further apologise for the delayed response and the poor customer experience.
You'll be please to know that your query has been referred to the finance team. This is to have the account adjusted.
Once again, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply06 Mar 2018, 17:45
Official
Good day Palesa
Thank you for sending us your query.
I further apologise for the delayed response and the poor customer experience.
You'll be please to know that your query has been referred to the finance team. This is to have the account adjusted.
Once again, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
PM
Palesa M's updateReviewer Update
11 Mar 2018, 09:54Hi Dinah, it's been 5days since your responds to my complaint but nothing has been on DSTV side. There's been no other corresponds either, I'm not even sure if there is anybody working on this query, what exactly did you mean by it being adjusted cause no adjustments have been Done?
PM
Palesa M's update11 Mar 2018, 09:54
Reviewer Update
Hi Dinah, it's been 5days since your responds to my complaint but nothing has been on DSTV side. There's been no other corresponds either, I'm not even sure if there is anybody working on this query, what exactly did you mean by it being adjusted cause no adjustments have been Done?