False Advertising

I had done an Online Application on the 31st October 2017. I received 2 smses , last 1 confirming that my application has been approved . I then was given an order number and was told that it ( device ) would be dispatched in 2-4 days . I then call DSTV call center and query if this has been approved as i have tried to get the Price Lock before n was declined . They can not tell me anything, according to the call center agent nothing comes up on my account . One consultant had told me that i did have an order number , like i am making all this up. That made me so mad . Especially when i have it in an sms. Another consultant told me that i have to wait for a call from them to approve it, yet i have texts saying that is approved. That is false advertising. I have spoken to 4 different call center agents and they all have told me totally different things. Makes you wonder if they work at the company. I am so tired of calling and getting no where. This would be the 2nd weekend that i do not have DTSV and mind you i have paid my November installment in FULL. They are very quick to cut the DSTV if we are late with payments but do not ever want to assist if we have a problem. Each time i call in "my call" was escalated. So dik of hearing that word. Seeing that no1 has called me . I have called them on numerous occasions , sent them emails to which no1 has rep**** . Left a post on there Face Book page . I do see replies to other people on there posts but not mine.