False advertising

Today, 13 March 2020, I received an email stating dstv will be having open access to all channels on the online app, so I downloaded the app, but was unable to access all channels, I called in and the gentleman I spoke to asked if I had restarted my phone, I said no, he said try that, it should work, but it didn't, I called back and a lady told me to access the live chat on the app. I was asked for my login details and password, after sending I placed my phone on charge and was kicked out of the chat, I had start the chat all over again, bare in mind that u receive a response just before 5mins, anyway I had to explain everything all over again this time I was asked for my email and smart card number, I asked y the smart card number, as the previous person assisting asked for my email and password, they rep**** to login. I gave up because this is obviously a **** to get people to download the app, which is useless if u can't access anything. Very disappointed at the false advertising