sM
stella M
1 reviews | Active since Mar 2009
22 May 2018, 10:58
FALSE ADVERTING/DISPUTE
IS IT THAT DIFFICULT TO LOOK AT THIS QUERY AND CHARGE ME ACCORDINGLY.WILL IT TAKE THE WHOLE YEAR TO REFUND ME FOR FEB AND MARCH 2018?????? OR YOU ARE STILL WAITING FOR SOMEONE VERY INTELIGENT TO COME AND HELP YOU,THIS IS VERY ANNOYING. Last month another service provider made a mistake with my billing,this month is was rectified my account was credited,why can MULTICHOICE do the same WHAT ****ES ME OFF,NOBODY CARES .I RECEIVED THE STATEMENTS I REQUESTED BUT THEY DON'T MAKE SENSE TO ME.CAN SOMEONE PLEASE CALL ME.YOU GOT MY CELLPHONE NUMBER PLEASEEEEEEEEEEEEEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
22 May 2018, 16:43Dear Stella
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 May 2018, 16:43
Official
Dear Stella
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 May 2018, 18:38Good day Stella
Thank you for contacting us.
According to our records, the billing reflecting in your DStv account from February 2018 is correct.
You're currently subscribed to the Price Lock Premium contract for R759.00. However, there's an added service such as:
- 2 x insurance for R29.00 and R35.00.
- Access Service fee for R85.00.
- All in total makes the total balance of R899.00.
Whereas on the 21 February 2018, you were only billed R857.07 and 21 March 2018 on R846.35 was debited. There's no credit due to be refunded.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply22 May 2018, 18:38
Official
Good day Stella
Thank you for contacting us.
According to our records, the billing reflecting in your DStv account from February 2018 is correct.
You're currently subscribed to the Price Lock Premium contract for R759.00. However, there's an added service such as:
- 2 x insurance for R29.00 and R35.00.
- Access Service fee for R85.00.
- All in total makes the total balance of R899.00.
Whereas on the 21 February 2018, you were only billed R857.07 and 21 March 2018 on R846.35 was debited. There's no credit due to be refunded.
Kind regards
Dinah
Best regards,