failure to upload data

I am very disappointed at Multichoice SA. I have a subscription for 110G every month, and I pay every last day of the month. On the 1st of this month, my subscription was suspended. Later that day, I paid, and my DSTV compact was reconnected, but they never uploaded my data that I had paid for until today, the 5th. I did a chat with an agent that told me that my data will be loaded on the 7th, then I decided to call because I didn't understand. The first call was around 10 am, and they promised to load it there. After I made 4 calls asking about the data, they told me to wait for 24 hours. When I asked why they promised to call me back because the team leaders are in the meeting, once the meeting is done, they will call me. It's been hours waiting with no call and no data. I had to top up with 70 data that was available to me within a few seconds, but for the data that I have paid for, I have to wait.