RvdP
Ronnie van der Peet

1 reviews | Active since Jun 2016

28 Sept 2016, 15:34

Failure to update credit history

<p>I have just spoken to Transunion and because of Multichoice, my credit is reflecting negatively.</p> <p>You are not updating my credit performance monthly like you should and this is impacting my records.</p> <p>The last time you updated was 3 months ago according to Transunion.</p> <p>Sort this out immiediately and let me know once it has ben updated.</p> <p> </p> <p>Thanks</p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Sept 2016, 16:11
Official

Dear Ronnie

We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Sept 2016, 11:25
Official

Dear Ronnie van der Peet

Please note that Multichoice does not list customers on ITC but only submits customer's payment records to all the credit bureaus for credit score as per CPA rule.

We have referred your enquiry to our finance department to request for credit update to be done on your profile. It will take 7 working days before the total update is completed with the credit bureau.

Regards

Elna