1 reviews | Active since Aug 2013
Failure to update Beaureu been 3 months already
Time and time again I have to cry about Multichoice, very same thing. <br> I have paid you guys I am sure in July/August and we are sitting here and my credit report has not been updated. <br> <br> I have paid, and have recevied feedback to say that my account has finally been updated. <br> So I pay and I was told that my account was not updated in time because of th system upgrade. Companies upgrade systems and customers must suffer. <br> <br> I was then told to submit my bank statement after numerous emails (probabbly more than 5 emails) just swa my account can be updated. <br> WOW!!! I did so still took time for my account to be updated.<br> <br> None the less, It has been nearly 3-4 months since I have paid that payment, so today I decide let me check my credit, and guess whose name appears as of today that I have not paid them, MULTICHOICE. <br> <br> MULTICHOICE, I believe fully competent individuals were hired to do their salary and earn from their honest work. Why is my credit report not updated. How many times do I need to ask you just to remove my name and update my account? <br> Guys, you level of service is very poor. You are a reputable company but this that you are doing is an absolute mediocre.<br> <br> Can someone please
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
