Failure to Supply Statements

It is now six to seven months that i have had this continues issue with Multichoice to email me my statements on a monthly basis as was instructed by me before they went over to the new system. I even phoned and complained about the fact that i must every month email them and ask for a statement. Excuses was that due to the reason that i am in credit they dont issue a statement also that it is because of the upgrade that happened in July and that everything should be back to normal by the 1 Nov 2015. Why must i register to download the statement from the internet, the choice made it easier and save on paper by emailing it to the clients. Now they cant even do that on a monthly basis and you have to fight with them to do even that. Does the CPA not state you will issue me a statement with a tax receipt number on it when i purchase anything from you. It does not state that i must beg, fight, or log on to download it. Can someone please get someone in charge to email me my statements as requested via email, via telephone and selected on self service since i started an account with Multichoice on a monthly basis.