Failure to solve issue/poor service

Item: DStv (MultiChoice)
Rating: 2
Author: DEON C

hi on multiple time i called your call centre with a issure of a E16-4 on my dstv walka and they could not find the fault and was told to take it in your a branch of your, upon taking it to your multichoice branch in mitchells pain westgate mall, i was told they cant find the fault and will get back to me in a day that was 2weeks ago.<br> <br> i appalled at the poor service your only branch in mitchells plain and your centre has giving me.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

11 Mar 2016, 15:55

Hello DeonChetty,

Please accept our apology for the delayed response and the poor customer experience.

We are currently liaising with our Mobile technical team for further assistance in this regard. Feedback will be forwarded to your personal email address.

Thank you for bringing this matter to our attention. Your support and feedback is important to us.

Should you require any further assistance, please don't hesitate to contacts us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah

DStv (MultiChoice)'s reply11 Mar 2016, 15:55

Official