FAILURE TO RESPOND, BILLING PROBLEMS

Item: DStv (MultiChoice)
Rating: 2
Author: Hennie S

My account has been suspended on numerous occasions as Multichoice claimed that I haven't paid. I have forwarded them my proof of payment also on numerous occasions. Now, today they want to tell me that my account is in arrears. Please Multichoice wake up.<br> <br> Also, I have requested a supervisor to call me on numerous occasions and this also didn't happen. When I phone they are either on holiday in meetings or not available.<br> <br> Whats happening Multichoice? Who can I speak to, to have this matter resolved.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

14 Sept 2015, 10:54

Hello hennie69,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,

DStv (MultiChoice)'s reply14 Sept 2015, 10:54

Official

Best regards,

FAILURE TO RESPOND, BILLING PROBLEMS

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