Failure to resolve showmax connectivity

I am a premium subscriber of dstv which includes showmax as part of the package. I have paying the required amount bu suddenly I don't have access to showmax. I have called their call centre since Friday 19 May 2023 up to today and spoke to at least 4 agents and none could help with last one dropping my call just like that. This is very unprofessional and it shows lack of respect to the customer. For a long time, if there was an alternative to DStv, I would have left long time go, but it is a matter of before they lose loyal customers like me.