failure to reinstate my extra view

Good day

I would like to extend my disappointment with Multichoice ,On the21 June I called to cancel extraview connection and insurance on my secondary decoder Smartcard Serial: *** Which was done as requested . On the 23 June I called back to have the services reinstated as I had decided I still want to use the services . Since then I have encountered lots of issues where my secondary decoder either gets E143 or E16 error . I have been calling the call centre since 25 June to date , I call 4-8 times a day and speak to different agents who have been trying to assist me with no joy .They clear the error and it plays not longer than 10 min and this is frustrating as I waste time , airtime and money calling and my calls are no shorter than an hour trying to get the issue resolved . Was told to call out a technician to check connection , did that at my own cost and so far I have paid R750 in call out fees . primary decoder is playing well which confirms the is no signal issue . my last call was 29 June and the lady I spoke to advised that my details have been submitted to the manager who will reinstate my services till this day there is no call and issue is unresolved . I have fully paid for a service that I did not fully use nor enjoy . I regret calling in to cancel the service cause all was well till then

Same issue happened when primary decoder was faulty and they gave me a new one cause I have insurance but then the same issue did not take this long to fix and I did not even lose money calling technicians on site

What frustrates me the most is that Smartcard Serial: *** is now inactive