tM
tshepo M
1 reviews | Active since Nov 2012
09 Jun 2020, 11:52
Failure to reactivate a second decoder
I've called multichoice more than 5 times totallying over 1 hour of calling and many promises but no solution as yet. I reinstalled and old decoder that i had and requested it to be reactivated as a secondary decoder. Escalation has not yielded any result. Every new consultant claims no knowledge of what the previous consultant said. Even the guy who claimed to be the manager on duty on Saturday is unknown today by the consultant. WhatsApp and Facebook are useless as their communication tool. Smartcard: *** Escalation: #inc/115661
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
09 Jun 2020, 12:12Hi Tshepo Molefe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jun 2020, 12:12
Official
Hi Tshepo Molefe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Jun 2020, 17:39Hi Tshepo Molefe,
Thank you for contacting us.
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please reply privately with your ID number so that we can investigate.
Kind regards
DStv: Hello Peter Team
Thank you for contacting us.
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please reply privately with your ID number so that we can investigate.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jun 2020, 17:39
Official
Hi Tshepo Molefe,
Thank you for contacting us.
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please reply privately with your ID number so that we can investigate.
Kind regards
DStv: Hello Peter Team
Thank you for contacting us.
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please reply privately with your ID number so that we can investigate.
Kind regards
DStv: Hello Peter Team
Best regards,
tM
tshepo M's updateReviewer Update
10 Jun 2020, 11:30***
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tshepo M's update10 Jun 2020, 11:30
Reviewer Update
***
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tshepo M's updateReviewer Update
10 Jun 2020, 15:16Over 5 days and problem not solved. Dstv really sucks. Yet they still call me to offer me a contract for explora
tM
tshepo M's update10 Jun 2020, 15:16
Reviewer Update
Over 5 days and problem not solved. Dstv really sucks. Yet they still call me to offer me a contract for explora
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tshepo M's updateReviewer Update
11 Jun 2020, 07:49Day 6 and no call or response from Dstv. They pretended to have called me and made a false response on Hellopeter as if they're busy doing something.
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tshepo M's update11 Jun 2020, 07:49
Reviewer Update
Day 6 and no call or response from Dstv. They pretended to have called me and made a false response on Hellopeter as if they're busy doing something.
tM
tshepo M's updateReviewer Update
12 Jun 2020, 08:10Diary of disgusting service from DStv multichoice
Day 7: still no service or word from dstv
Day 7: still no service or word from dstv
tM
tshepo M's update12 Jun 2020, 08:10
Reviewer Update
Diary of disgusting service from DStv multichoice
Day 7: still no service or word from dstv
Day 7: still no service or word from dstv