Failure to provide the service due to the loyal customer

Dear

Please note that on the 2nd July I took my faulty decoder to Multichoice N1 City Cape Town then I was given the new one and informed that the installer will come and install it for me. On the 9th July,I made a follow up and was informed that the installer is coming at my house on the 10July . Multichoice,I am paying the decoder that I am not using and yet your money is in your pocket already . I called Multichoice more than ten times,sent omplaint to their help desk ,no one took note of my query .It is more than a month without receiving the good service due to me.This is so disappointing and disgusting for such big company not responding to their loyal customer. I want Multichoice to reimburse my money for the following :Insurance of the decoder and monthly subscription.

Herewith are my details:*** Address :4468 Umnga crescent Langa ID Number:***

I need commitment now from Multichoice . Regards