1 reviews | Active since Jul 2015

25 Aug 2015, 16:37

Failure To Phone Back

Hi, <br> <br> i dont know how this works and at this point in time i am really tired and fed up. i got a call from rupert and a follow up email, dude was super nice and made me believe that all isnt lost with DSTV, and he tells me to let him know if my decoders are working cos he had sorted them out, this was after i had gone to pay that 200 rand, now i send him an email, infact 3 emails and he hasnt had the decency to even reply one email and my dstv still is giving me issues, if you care to know i have sent the last and final email to him and have copied my legal team on it, i wait to see if my account will be debited and its there that you will realise that some of us actually dont have time but will make time and find money just to let yo know that you cant eat your cake and have it, and that you cant just up and lie to client and think its all good. have yourself a good evening.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Sept 2015, 11:16
Official
Hello iamqweiqu,

It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.

Your query was escalated to out technicians to assist with your query .They have tried to contact you without any success.

Please provide us with an alternative contact number and time in order for us to assist you accordingly.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

You may also request assistance from any of these channels:

-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***

Your support, and that of all our customers, is important to us

Regards
Rupert