Failure to pay back over charged insurance

on the 28th of Feb 2012 I cancelled my DSTV subscription, in 2014 I noticed an odd amount being debited from my bank account. I contacted my bank and they informed me it was a Multichoice account taking the money, and they agreed to put a stop to this immediately. However this amount had been going out since 2012 and grew to an amount of R567.00. I contacted Multi choice *** who put me through to their insurance sector. I never agreed to take out an insurance with multichoice in the first place. Since 6th Oct 2014 I have spoken to Dumasani, Sipho and Koomore on 5 occasions. Each time being told, they are sorry and they will refund the money. they are speeding it up to the supervisor. I have yet to be refunded, three years later and each time the person on the other line would say, I will call you back in ten minutesbut never ever did.<br> <br>