Failure to meet agreed SLA

Received approval and confirmation of price lock premium. Informed of 2 - 4 days as of 17 Jan. Followed up with call center, they call confirmed order and asked me to wait. Today, 31 Jan, speaking to payment plan dept, no one can tell me what’s going on and state that they don’t pick up on an order.

I sill have not received any communication despite calling your call Centre department once a week the past 2 weeks where all previous calls could confirm that there is an order

Team Leader Sfiso, States he will do a follow up and give me feedback by 9pm tonight which requires again for me as your client to continue waiting for this company to start moving their feet and failing to deliver on what DSTV sells.

Please refrain from providing clients with false information and marketing- which will be taken up with the Ombudsmen and regulators

There has to be some sort of reprocussion for falling out of SLA so severely.

Thoroughly disappointed in service delivery and would not recommend anyone going on pricelock simply based on your false advertising, marketing and poor service delivery in terms of meeting SLA.

You guys need a competitor.