PK
Peter K

1 reviews | Active since Sept 2016

26 Apr 2017, 18:41

Failure to install

<p>I thought Dstv explora price lock was a good deal. I bought it and it was delivered on time. They gave me the name and contact of their installers to call them and organised intallation. This company is called masina domestic services. I did what they said. But unfortunately masina domestic services they haven't responded to my calls for two days including an email. </p> <p>I'm very disappointed by multichoice. I even wrote them an email(multichoice) but still they fail to respond too. At the end of the month multichoice will debit from my account but unfortunately for me they don't care. Explora is not installed.</p> <p>This is my dissatisfaction and i advice people to avoid working directly with multichoice since they can't deliver a service. Not even nominate a second installer</p> <p>When this message reaches multichoice. Make it a point that you organise an installer for me or further steps will be taken against you.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Apr 2017, 19:41
Official

Dear Peter Kgashu

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice: Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Apr 2017, 20:24
Official

Dear Peter Kgashu

Apologies for the frustration and delay.

We have referred the matter to our Field Service/Installer team for further assistance. They will be in touch within the next 24hrs.

Regards

Elna

Best regards,