MS
Mmatshepo S

1 reviews | Active since Jul 2015

10 Nov 2015, 18:24

Failure to give accurate information

I am very disappointed in the service that i have received from Mutlichoice, i can't take it anymore. Their services is disgusting!<br> I feel like this is a ****. After depositing the money i was told they never received it i should send proof of payment of which i did.<br> Called in on Saturday and Nthabiseng Thongo told me to deposit R860 to get my connection back, which i did. Next thing i still owe them R50 because that call center agent didn't get her figures right.<br> Only to find my account was deactivated today. Called their call center today and Vusi Mncube didn't pay any attention to my concerns promise he will get to the bottom of this but did not because when i called again later to follow up the lady spoke to didn't not have any record of my complaint. <br> Then spoke to Nelisiwe Hlatshwayo who was off no help to me either. She tells me she is not allowed to give me the information i need about my account which ***** to me , i feel like they try to **** me.<br> 4 months later i still haven't received any type of help from them.i really feel their service is disgusting. <br> They promise you lies and dont deliver

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2015, 10:24
Official
Hello Mskhosana,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team