FAILURE TO FIX MY ACCOUNTS AND THE INTERNET INFORMATION PROVIDED

<p>AFTER NUMEROUS EMAILS TO DSTV, I HAD 3 PEOPLE REPLYING ME WITH DIFFERENT ANSWERS AND NONE THAT FIXED MY ACCOUNT.</p> <p>EXTRACT OF MY REQUESTS TO DSTV: You have not explained to me why a debit order is still being put through my bank account, without my authorisation. My DPP decoder contract has already expired, please amend that first. </p> <p>I erroneously transferred the R430 payment for the Main account below, meant for the R429.36 balance reflected to the Payment plan.</p> <p>Please transfer it back, as i cannot reverse the error. I should then owe R1826.63 on the Payment Plan, payable 25 May. I phoned on Friday for this R430 transfer error to be rectified, but Again it was not fixed, you can check the accounts as proof of this.</p> <p>TODAY I RECEIVE THIS ANSWER FROM Tshidiso Mothepu:</p> <p>Dear Sir \ Madam</p> <p>Thank you for taking the time to contact us and we glad to assist you in regards to your DStv query.</p> <p>Kindly note your payment plan account has an outstanding amount of R1396.63 that needs to be settled and the R430.00 was paid in that account.</p> <p>We are committed in providing excellent services to all our DStv customers.</p> <p>Kind regards</p> <p>ABOVE REPLY A CLEAR REFLECTION THAT MY REQUEST WAS NOT ATTENDED TO TRANSFER BACK AN ERROR MADE TO TRANSFER MONEY BY MYSELF FROM A PAYMENT PLAN ACCOUNT TO THE RESIDENTIAL ACCOUNT, I WANT THIS REVERSED, AS CURRENTLY IT CAUSED A BALANCE OWING OF R429, WHICH IS PART OF AMOUNT OWED IN MY RESIDENTIAL ACCOUNT 25 MAY.</p> <p>STRANGELY TODAY WHEN I GO ONLINE I NO LONGER SEE MY RESIDENTIAL ACCOUNT, IT HAS BEEN HIDDEN FROM MY VIEWING. PLEASE CAN I BE NOW ADVISED HOW I WILL BE CHARGED FOR MY 2 DECODERS AND ON WHICH ACCOUNT WILL I SEE THE CHARGES 'THE PAYMENT ACCOUNT OR RESIDENTIAL ACCOUNT. PLEASE REVERSE BACK THE R430 I TRANSFERRED ERRONEOUSLY ON THE INTERNET BACK TO THE PAYMENT PLAN SO THAT THE ACCOUNT REFLECTS NIL AS PREVIOUSLY PAID FOR ON THE 25TH APRIL. THIS IS MY 6TH EMAIL TO YOU AND I AM NOW TIRED OF THIS EXHAUSTIVE POOR SERVICE, THE MANAGEMENT OF THIS ORGANISATION IS VERY POOR AND DOES NOT CARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>