Failure to fix error

<p>Firstly I get and the Xtraview decoder is not working, I called them and was told that there was an amount that was outstanding. I asked how because everything on that account was paid and all they had to do was change the account holder.</p> <p>I called them again and was told I had to pay that outstanding because there was no authorisation.... I was never told of any authorisation prior to that. I refused to pay and told them it’s not my problem that they didn't shift the funds.</p> <p>I got an email from one of their correspondents that saying the funds were shifted and all is well. Sadly when i got home experienced connection problems.</p> <p>I called them again and they failed to assist resolving the connection, it was escalated to their technical team whom somewhat resolved the issue but an hour later the connection was lost.</p> <p>I called and the lady assisting told me that I would have to call a technician, who i have to pay. I proceed to tell her that I will not pay for something that is not my fault and was not caused by me. All these issues were caused by them. And she couldn't resolve or assist.</p> <p>I called again and got a different agent, she managed to assist, but again the picture came back but within an hour connection was lost. </p> <p>I tried to use self-service but that was useless, didn’t even process</p> <p>I tried to call the centre again but the call didn’t go through. </p> <p>I am still sitting with the same problem with no assistance.</p> <p> What procedures do I have to follow now because this Change of Ownership has caused frustration? And I am not willing to pay for something which I didn't cause. This was supposed to and easy operation that won't bother.</p> <p> </p> <p> </p>