PS
Patrick S
1 reviews | Active since Mar 2015
29 Mar 2015, 12:41
failure to establish a derbit order
I tried to establish a debit order with DSTV 3 months ago and each and every month passby with what they call it problem solved yet today I can say that they have never deducted any amount by debit order. I call evry month to fix the problem and then rush at short notice and make payments. They do not notify me or alert me of any problems that maybe be the cause, I have to call them each and every month that passes by without them debicted the amount.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Mar 2015, 13:35Hello patrickthando,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
According to our records you have an active debit order on your account that collects on the 29 of every month.
We confirm that your debit order did collect on the 29 March 2015; however we also confirm the receipt of a manual payment in the amount of R400.00.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
According to our records you have an active debit order on your account that collects on the 29 of every month.
We confirm that your debit order did collect on the 29 March 2015; however we also confirm the receipt of a manual payment in the amount of R400.00.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
DStv (MultiChoice)'s reply30 Mar 2015, 13:35
Official
Hello patrickthando,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
According to our records you have an active debit order on your account that collects on the 29 of every month.
We confirm that your debit order did collect on the 29 March 2015; however we also confirm the receipt of a manual payment in the amount of R400.00.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
According to our records you have an active debit order on your account that collects on the 29 of every month.
We confirm that your debit order did collect on the 29 March 2015; however we also confirm the receipt of a manual payment in the amount of R400.00.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert