AM
Andani M

1 reviews | Active since Aug 2013

18 Dec 2015, 09:04

Failure to Delist for approximately 6 months

I have written 4 Hello reports and more than 6 emails concerning my delisting. I have paid Multichoice their owing more than 4-6 months ago however I still have 370 bad debt to my name in the credit bearer.<br> <br> There has been no one who actually owns to fixing my issue, no one has bothered to call me eventhough they saw I have been complaining about one thing over a long period of time.<br> <br> I am extremely disturbed about Multichoice's dealings furthermore this also raise a question about management, I wonder if management even monitors the call we raise on the service desk or hellopeter because you can send an email which no correspondence is ever received.<br> <br> I know someone is going to reply to this report and say they experiencing high call volumes, I am truly displeased. This is poor from a company of your caliber. I have grown up to know Multichoice as a very professional firm but our recent dealing proves otherwise. <br> <br> I am really suffering because of you!!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Dec 2015, 12:10
Official
Hello Andani,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team