SM
Suran M

1 reviews | Active since Feb 2017

06 Mar 2017, 13:33

Failure to Debit my Account Continued....

<p>While DSTV acknowledged their incompetence and accepted a reduced cash settlement offer. They are unable to put a hold on my services. A telephonic request to 2 persons dealing with this complaint, an email to the finance department and and 8 minutes of my life wasted with 2 call centre agents results in further frustration. DSTV please put a hold on my account! You are not getting another cent from me! I still dont have a copy of my contract and you have not dealt with the Savage employee that attacked your customer i.e. my wife!</p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Mar 2017, 14:09
Official

Dear Suran

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Mar 2017, 16:00
Official

Good day Suran

Thank you for sharing your feedback with us.

Your query has been referred to our Price Lock team for further assistance.

They will contact you directly to assist.

Kind regards

Dinah