SM
Suran M

1 reviews | Active since Feb 2017

09 Feb 2017, 13:20

Failure to Debit my Account

<p>DSTV in their infinite wisdom decided to stop debitting me in March 2016 and failed to inform me. They then contact me in October 2016 threathening all sorts of things. I advised them to commence debitting me in November 2016 and send me my contract. They did neither. I now receive sms's from a legal firm. I again requested from 5 different people at the Legal Firm and DSTV for my contract and they do nothing. My wife was just brought to tears by an arrogant call centre agent. Can someone with some intelligence and decision making authority please call me to resolve this!!! Please.....</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Feb 2017, 13:38
Official

Dear Suran

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Feb 2017, 16:39
Official

Good day Suran

Thank you for taking our call today.

As discussed, we are liaising with our Price Lock team for further assistance in this regard. We will continue to follow up with you for your convenience.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Feb 2017, 14:21
Official

Good day Suran

Reference is made to our telephonic discussion.

We have forwarded your request to our Price Lock team to respond directly to you.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2017, 12:41
Official

Good day Mr Moodley

Thank you for taking our call today.

As discussed, you query regarding the Price Lock account is resolved.

We hope this solution is satisfactory and meets your expectations. We will do our best to ensure that such incidents don't repeat.

Once more, thank you for your invaluable support.

Kind regards

Dinah