1 reviews | Active since Sept 2014
Failure to debit and refuse to reconnect
After the DSTV failure to debit my bank account, I got disconnected. I called in, on the 8th oct and the agent adviced me to pay, I paid via EFT as he will refer the matter to the account office. I was then reconnected. Today 13th Oct got disconnected again. When I call in I'm told about a penalty I'm obliged to pay before reconnection. Xolani the agent when asked for reasons behind, he's failing to understand the fact that this isn't my fault and I cannot pay such penalty. I've been on the fone for over 30 minutes and awaiting his supervisor to hear me out. Dstv is failing me I gez it's because they have no concrete competition and they are taking me as a client granted. I need to be clarified and I still maintain that I'll not pay the penalty since this isn't my fault for failure to debit. This is madness. If possible request those recorded conversation for proof<br> Regards Concerned Dstv subscriber
Dear Mhlathi Lucky Quinteen
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Mhlathi Lucky Quinteen
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter