Failure to debit and refuse to reconnect

After the DSTV failed to debit my bank account(15 sep), as debit order arranged since July 2015, I got disconnected. I called in, on the 8th oct and the agent adviced me to pay, I paid via EFT as he will refer the matter to the account office. I was then reconnected. Today 13th Oct got disconnected again. When I call in I'm told about a penalty I'm obliged to pay before reconnection. Xolani the agent when asked for reasons behind, he's failing to understand the fact that this isn't my fault and I cannot pay such penalty. I've been on the fone for over 30 minutes and awaiting his supervisor to hear me out. Dstv is failing me I gez it's because they have no concrete competition and they are taking me as a client granted. I need to be clarified and I still maintain that I'll not pay the penalty since this isn't my fault for failure to debit. This is madness. If possible request those recorded conversation for proof<br> Regards Concerned Dstv subscriber