Failure to deal with *****

For two months DSTV took money out of my account via debit order for a subscription I did not activate or have. Both times I disputed the charge with my bank and reversed the debit order. I called Multichoice to complain and both times they said they would investigate and make sure I am not charged again. Then at the end of December they took an ADHOC charge out of my account of almost R3000 which the bank or I cannot reverse. I contacted Multichoice again and spoke to a lady named Mobile. She was very efficient and said she would escalate the matter to the ***** department and they would contact me. She said she processed the refund and it would take a week or two to come back to my account. She said the ***** department would contact me. Less than an hour later she called me back to say she has noticed that when she deactivated the account within an hour the account was active again and they had processed another ADHOC payment of over R3000 on my bank account. She said the ***** department is busy with the matter and would contact me. A week later and receiving no e-mails or feedback I called Multichoice again and spoke to a gentleman named Breyden who apologized profusely and said he would escalate the matter and send me an email by latest the next day confirming this matter. It is now a week on and I have had no correspondence from Multichoice regards this matter and I have not received any money back. I cannot get hold of either of the two people I have spoken to and it seems that no one at Multichoice cares that they have taken money from me without verifying that it is legitimate. How a second charge was put through immediately when the account was already flagged for *****ulent activity is beyond comprehension. This could be why Multichoice is losing customers. They cannot be trusted and I think you are better served with streaming platforms like Netflix than trusting this company.