1 reviews | Active since Mar 2014
Failure to change ownership of decoder
<p>On the 21 July 2016 at 03:29 PM we send an email ********** to change the ownership of a PVR decoder. </p> <p>Got a reference email back at 21 July 2016 03:30 PM with a reference number and this "promise" in the email from DSTV </p> <p> </p> <p>'We are committed to resolving your query and you can expect a response within 24 hours' </p> <p> </p> <p>It is 3 weeks later, still no response from DSTV and we phoned the call centre now and they basically said they can not help us.</p> <p> </p> <p>Please get this sorted asap otherwise I will escalated my complaint to the appropriate authorities</p>
Dear Mr W Ras
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Mr W Ras
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Wicus
Thank you for taking our call today.
As discussed, we have successfully removed your decoder and transferred it to Mr Smuts.
However, we could not get hold of Mr Smart to activate Xtraview. It’s important that he contacts us as we need to know which decoder should be the Primary and Secondary for Xtraview network.
Furthermore, we need to ensure if he gets the picture from both environments. We recommend that he contacts our call centre for Xtraview activation.
Thanks again for your time and patience.
Kind regards
Dinah
Dear Wicus
Thank you for taking our call today.
As discussed, we have successfully removed your decoder and transferred it to Mr Smuts.
However, we could not get hold of Mr Smart to activate Xtraview. It’s important that he contacts us as we need to know which decoder should be the Primary and Secondary for Xtraview network.
Furthermore, we need to ensure if he gets the picture from both environments. We recommend that he contacts our call centre for Xtraview activation.
Thanks again for your time and patience.
Kind regards
Dinah