CB
Champ B
1 reviews | Active since Aug 2011
07 Jul 2015, 22:29
Failure to carry out simple & basic request.
Following numerous and costly calls to the Multichoice's Contact Centre on *** and having my calls escalated to team leaders and managers, my query is still unresolved of correcting my physical address for my statement & billing address. I haven't received all my correspondence that usually get's sent via \snail"mail since the last time I called to update my address. Simply put"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Jul 2015, 09:12Hello champ99,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We tried to contact you on the mobile number *** provided, however we got through to a lady that confirmed that she does not know Champ Bones. Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request.
We regret the inconvenience caused. Please be advised that we have tried to search for your information that is on your query and could not find your details.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We tried to contact you on the mobile number *** provided, however we got through to a lady that confirmed that she does not know Champ Bones. Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request.
We regret the inconvenience caused. Please be advised that we have tried to search for your information that is on your query and could not find your details.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply10 Jul 2015, 09:12
Official
Hello champ99,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We tried to contact you on the mobile number *** provided, however we got through to a lady that confirmed that she does not know Champ Bones. Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request.
We regret the inconvenience caused. Please be advised that we have tried to search for your information that is on your query and could not find your details.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We tried to contact you on the mobile number *** provided, however we got through to a lady that confirmed that she does not know Champ Bones. Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request.
We regret the inconvenience caused. Please be advised that we have tried to search for your information that is on your query and could not find your details.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
Best regards,