1 reviews | Active since Sept 2018
FAILURE TO ASSIST!!!
So I decided to use the live chat option on dstv app to get answers with regards to my billing. I text the 1st consultant - Refiloe Motsepe - who clearly didn't have any answers and while I was texting, she hung up telling me 'due to no response she needs to end the chat, whereas I asked a question and she didn't respond.
Same thing happened with Cleo when I was looking for answers, she did the same thing, so I don't know if this is part of customer service training at multichoice.
I have two premium decoders with multichoice but their service sucks, might aswel cancel and go on to netflix. Whats the point of being a loyal customer if the service provider and its employees treat you like *******?
I have screen shots to back up my statements and if nothing is done regarding my querie and the service I received, I shall take things further.
Dear Karabo Tladi,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Karabo Tladi,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Karabo Tladi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Thank you for taking time to bring this to our attention. As we strive to provide excellent customer service, your feedback will be referred to their management for necessary coaching.
Looking at your DStv account our records indicate the billing is up to date.
The amount of R2312.51 was debited on the 20.09.2018:
- R899.00 for the Standard alone DStv Premium package with PVR functions active.
- R949.00 for the Price Lock package.
- R464.51 prorated amount for the Price Lock package, for the change in the invoice from the 02nd to the 20th of every month. The Price Lock package is billed in arrears, hence the prorated amount was included on the debit order due on the 20.09.2018.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Karabo Tladi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Thank you for taking time to bring this to our attention. As we strive to provide excellent customer service, your feedback will be referred to their management for necessary coaching.
Looking at your DStv account our records indicate the billing is up to date.
The amount of R2312.51 was debited on the 20.09.2018:
- R899.00 for the Standard alone DStv Premium package with PVR functions active.
- R949.00 for the Price Lock package.
- R464.51 prorated amount for the Price Lock package, for the change in the invoice from the 02nd to the 20th of every month. The Price Lock package is billed in arrears, hence the prorated amount was included on the debit order due on the 20.09.2018.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,