vC
venice C

1 reviews | Active since May 2011

28 Aug 2017, 22:27

FAILURE TO ALLOCATE PAYMENT ALREADY MADE

My debit order of R385 bounced. I made payment the very next day!! They still suspended my account! I've been sending and sending and sending proof of payment! The have the nerve to request I pay R485.01 to be reconnected! AFTER BEING A LOYAL CLIENT FOR 3 YEARS!!!! TERRIBLE!

0
Replies (6)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Aug 2017, 08:12
Official

Dear Venice

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter team

vC
venice C's update03 Sept 2017, 10:08
Reviewer Update
I have sent you the correct proof of payment over and over again!! I told you it has been allocated wrong!! I SENT YOU THIS MESSAGE ON THE 30th of August!!!!! I am Venice Carlinsky. My ID number is ********** 098082. Please allocate to my ( ********** 3) account." FIX YOUR ******* OR CANCEL MY ACCOUNT!! YOU HAVE PROOF THAT YOU HAVE MONEY! REFUND IT IF YOU CAN'T ALLOCATE MY PAYMENT TO MY ACCOUNT!!
vC
venice C's update04 Sept 2017, 17:38
Reviewer Update
I have sent you all the documents. You can see that money from my account has been paid into that of Multichoice on the 15th of August. I have sent you the screenshot and my bank statement. Continuously spending money on data to help you sort out your ****. If you going to suspend my account again I suggest you pay back my money. I'm getting rather annoyed.
vC
venice C's update04 Sept 2017, 17:48
Reviewer Update
I have sent another document to Baantshe Khoza yesterday. Payment was done via eft . Keabetswe Mokoena sent an email saying " Thank you for your email. We confirm that payment amount of R385.00 is reflecting on Mr E Funzamo account. Please confirm if the payment is allocated to the correct account holder. Further to the above, there is no e-mail address listed on your account. Kindly advise should you wish that we update accordingly. Awaiting your response. Kind regards Keabetswe Mokwena"
vC
venice C's update04 Sept 2017, 17:49
Reviewer Update
To which I rep**** with my information
vC
venice C's update08 Sept 2017, 03:13
Reviewer Update
I have supp**** you with everything you have asked! Yet again you have suspended my services! Don't tell me to email your email adresses again.