Failure to activate R899 package

I recently signed up for the DSTV explora R899 deal. Upon installation I was told to call 2hours later to activate the extra view. When i called in i was told that have activated the wrong package for me. I was told I will be called within 24hours. Im still waiting for this call. On another note the agent tells me that the DPP department can only be contacted via email. What a poor excuse that is. I have paid my money on time and expected this to be resolved on time. Clearly not. To top it off i will probably be charged for being incorrectly added to the wrong package which multichoice wont even consider rectifying. Oh well what krap service. How I wish i never signed up if this is the **** level of service i receive