Failure of systems

Continue with previous issue raised despite last week's entry on Hello Peter. Mutlichoice seems unable to resolve billing issues and have lost records pertaining to my annual payment. How does this happen - surely this signifies a system failure and something your external auditors would deem a critical flaw? I have now sent multiple emails and had multiple calls with your call centre and all I am told is that \this will be escalated". My annual subscription expires on 31 August and I am not prepared to make my next payment with my account considered to be in arrears when it is not. I find this incompetence absolutely astounding! """