Failure of communication
For the last 4 years I have been using my decoder at my holiday home in Cape Town on a pro-rata payment basis, Multichoice failed to inform me that they have changed to full month payments, the supervisor informed me that they are sending such communications through the decoders and not via your contact details in your agreement. This is unacceptable, I have now an arrears account because my services were not disconnected on the date I request disconnection. I get a sms that my services are disconnected only a month after my arranged disconnection date. But Multichoice fails to communicate that via sms or mail to inform me that their systems have changed. I am definitely not using them anymore. I guess they are they are the monopoly so they can change the rules as they pleases. How do you do you keep a customer informed via a decoder knowingly the decoder is not in use all the time?
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating your query, feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We are currently investigating your query, feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert